Terms and Conditions

1. General

  • These Booking Terms and Conditions apply to the booking of a session or Party at PLANET BOUNCE (Cubone Ltd t/a Planet Bounce Trampoline Park).
  • These Booking Terms and Conditions contain important information regarding participation by you and the members of your party and accordingly, you acknowledge and agree that you shall ensure you shall abide by these Terms and Conditions at all times.
  • No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by PLANET BOUNCE.
  • PLANET BOUNCE reserves the right to make changes to the facilities and activities it provides (the ‘Activities’) for any reason and all persons participating accept that from time to time certain Activities will not be available due to maintenance or other operational reasons.
  • Any persons using the trampoline park must be 4 years of age or older up to 65 years of age unless taking part in the dedicated Toddler Session where jumpers are aged 6 months – 5 years for children and accompanied by an adult who is no older than 65 years inclusive. Everyone must sign a Waiver form.
  • Any person using the PLANET BOUNCE Trampoline Park facilities who is 15 years of age or younger must have a waiver form signed by a parent or legal guardian.
  • Damage must not be caused by anyone attending PLANET BOUNCE to the facilities, fixtures or fittings. If damage is caused by any participator or member of a party booking, the participator or hirer will be liable to pay for the rectification of any damage (including accidental) caused by anyone attending the party.
  • PLANET BOUNCE does not accept responsibility for the loss of property or theft arising from the use of facilities. Money or valuables should, therefore, not be left unattended. Valuables can be deposited in on site locker facilities.
  • PLANET BOUNCE offers a locker facility for your valuables. These lockers are available on a first come first served basis. They use padlocks which you can buy from PLANET BOUNCE for £2 each but the padlock is yours to keep and take away with you and use again when you come back. Please note that at the close of business each day all lockers are opened and if you leave the premises without removing your lock it will be forcibly removed and you will not receive compensation and your possessions will be entirely at your own risk.
  • You may supply your own padlock at your own cost if you prefer but all locks will be forcibly removed at the end of each day if you leave a locker locked.
  • All Participators as well as parents, guardians or other guests and visitors may be subject to CCTV recording for safety, security and operational reasons and consent to such recording.

2. Confirmation

  • All bookings will only be considered final when an email confirmation has been sent to the booking party.
  • ii. These Booking Terms and Conditions incorporate PLANET BOUNCE Waiver. You and each member of your party will be required to complete our waiver before being allowed to undertake the Activities.
  • iii. You must advise PLANET BOUNCE as soon as possible of any mistake in PLANET BOUNCE’s booking confirmation. PLANET BOUNCE shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.
  • You may supply your own padlock at your own cost if you prefer but all locks will be forcibly removed at the end of each day if you leave a locker locked.
  • All Participators as well as parents, guardians or other guests and visitors may be subject to CCTV recording for safety, security and operational reasons and consent to such recording.

3. Safety

  • The Activities include all variations of trampolines and participation is not without risk as serious misuse could be fatal. All participants will receive a safety briefing from a PLANET BOUNCE Court Monitor prior to their session.
  • PLANET BOUNCE reserves the right to refuse admittance to the Activities or to remove a participant from the Activities without a refund should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is impaired or appears to be impaired, by alcohol or drugs.
  • After the safety briefing, participants will not be directly supervised by a Court Monitor. In the PLANET BOUNCE facility, a responsible adult must be on site for any child aged 11 or younger. Participating adults must sign a waiver stating that he or she will accept responsibility for the safety of him or herself and for supervision of children in his or her care.
  • All participants must be reasonably fit and healthy and fully able to undertake what is a demanding physical activity and are subject to the age and weight (17.5 stone) restrictions for each Activity as stated at time of booking.
  • PLANET BOUNCE shall be entitled to prevent any person from undertaking or completing the Activities if it deems the behaviour of any participant unsuitable.

4. Clothing

  • It shall be the responsibility of all participants to ensure that they are dressed appropriately and PLANET BOUNCE requires participants to wear clothing appropriate for physical activity and that are in conjunction with our safety video. In particular please note that Participants may not undertake the Activities in any items with sharp points or items that are capable of catching the trampoline fabric or which may cause injury to themselves or other participators such as toggles on cords or tassels.
  • PLANET BOUNCE will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.
  • Participants must be wearing Trampoline Grip Socks. These can be purchased from PLANET BOUNCE . If purchased from another retailer then the socks must be checked prior to start of activity.
  • The socks once purchased are yours to keep and use again on future sessions as long as they remain in good condition with the grip pads intact. Socks are available in several sizes including sizes for young children.

5. Cancellations

  • You shall be entitled to cancel a party, group or individual booking subject to PLANET BOUNCE receiving your written request for cancellation at least 14 days before the booked start time.
  • You shall be entitled to move a party, group or individual booking subject to PLANET BOUNCE receiving your request at least 14 days before the booked start time.
  • PLANET BOUNCE shall be entitled to cancel your booking at any time. In the event that PLANET BOUNCE decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.

6. Birthday Party Bookings

  • Party bookings are to be paid in full upon booking. PLANET BOUNCE will refund any parties cancelled 14 days before the schedules party date, any parties cancelled after that time will not be refunded. At management’s discretion an option to move the booking will be offered. The moving or changing of a party booking can only be made at least 7 days before the booked date of the party. If attempted after this date it will be rejected.
  • A party area is booked for a 30 minute slot after the chosen hour of trampoline time. The area must be vacated promptly after this time to set up for the next party. We require the parent or guardian of the party child to stay on site at all times and who will be responsible for the behaviour of their children and all children attending the party. Any behaviour we deem to be unacceptable will be explained to the parent/guardian and your party may come to an end prematurely. Should any member of the party group have any dietary requirements, we will try our best to cater to these needs, please advise us of such requests no later than 72 hours prior to the party. Additional guests can be added to a booking as long as they are not requested within 7 days before the party. Additional guests are subject to availability. If we do not have the space then we will not be able to action your request.
  • Birthday cake and candles will not be supplied as part of the package, however we will supply sufficient cutlery to cut and eat the cake. Any decorations you require must be supplied by yourself and must be checked with the duty manager at the time. We will not allow decorations to be stuck to the walls. No decorations are allowed unless previously arranged with the manager.
  • If pizzas are required these must be ordered through Planet Bounce and not directly with our suppliers. These can be paid for at the time of booking. Food not purchased directly through Planet Bounce is not permitted on site. You must notify Planet Bounce of any food additions to your party no less than 7 days in advance of the party date. Planet Bounce will accommodate additions to parties where possible after the 7 day notice period however this is not guaranteed and is at the manager’s discretion.
  • Your party is required to arrive at the venue 30 minutes before the booked time. Upon arrival you must book in with a party host who will then explain the process of the booking. Right of admission can be refused at any time if the duty manager sees fit.
  • Should you arrive late, you are not automatically granted the full hour on the trampolines. We will endeavour to make sure you can bounce for a full hour, but this decision will be made at the manager’s discretion.

7. Unlimited Monthly JUMP & PLANET TOTS Pass

  • Available to purchase onsite or over the phone
  • Valid for 1 month from the date of purchase or from your chosen start date (i.e. start on 14/06/2017 finish on 13/07/2017)
  • JUMP Pass is valid for general JUMP sessions only running from 11am-10pm Monday-Thursday and 11am-7pm Friday-Sunday
  • PLANET TOTS Pass is valid for Planet Tots sessions only running 7 days a week from 10am-11pm
  • Valid for purchaser only (for passes where a parent is buying for a child the pass must be bought in the child’s name)
  • Valid at the site of purchase ONLY
  • Valid for 1 jump per hour ONLY – consecutive hours can be added where available
  • Cannot be used in conjunction with other offers/promotions.

8. Price and Payment

  • Subject to any terms agreed by PLANET BOUNCE our charges for all Activities shall be due in full at the time of booking.
  • PLANET BOUNCE reserves the right to change its prices at any time. As much notice as possible will be given should a change in price occur.

9. Refunds and Amendments

  • Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by bank transfer.

10. Liabilities

  • PLANET BOUNCE shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities unless caused by the negligence of PLANET BOUNCE.
  • Parking facilities at PLANET BOUNCE NOTTINGHAM are available on a paid basis at the NCP car park. Parking facilities at PLANET BOUNCE CORBY are currently available at no charge at Rockingham Leisure Park. Any vehicles and their contents are left at the owners’ risk.

11. Miscellaneous

  • These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of England.

Planet Bounce is the trading name of Cubone Ltd. Cubone Ltd is registered in England and Wales. Registered number: 09470221. Registered office: The Glasshouse, 153-155 Huntingdon Street, Nottingham, NG1 3NL